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Policy

 

PROCESSING TIME

This include Bundles, Closures, Frontals and Ready to Ship Wigs.  The processing time is between 2-3 business days if your order is placed by 5pm.

SHIPPING TIME

Shipping time occurs after the processing period has finished.

  • (United States) 2-5 BUSINESS DAYS via FEDEX Priority Mail. Order Must be placed by 4pm to meet Express Shipping Drop-off Deadline.
  • United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail
  • (United States) 2-3 Business Day Shipping USPS First Class Mail
  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail
  • This time does not include the processing period
  • Expect delays during sales periods & holidays.

REFUNDS/RETURNS

  • ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL!
  • Returns are only accepted when you have received the wrong items.

INTERNATIONAL ORDERS

  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail Shipping

We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.

LOST/STOLEN PACKAGES

  • We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
  • All Packages come with a Tracking number.
  • If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS or FedEx office.

CUSTOM ORDER TURN AROUND TIME

  • Custom ordered units (Any unit not in the ready to ship tab) will take between 7-21 business days to be created.
  • After the turn around time normal processing and shipping time will take place.
  • If your unit is done before the turnaround time period you will be emailed when it’s ready.